Refund policy

Refund Policy

Thank you for supporting our custom-made creations! Please review our refund policy below:

No Refunds on Custom Items
Due to the personalized nature of our products, we do not offer refunds on custom-made items. Each product is created specifically for you, ensuring it meets your specifications and our high-quality standards.

Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery at eleganceofart@outlook.com. Be sure to include photos of the damage and the packaging so we can assist you promptly.

Lost Packages
Once your package has been handed over to the shipping carrier, we are not responsible for lost or delayed items. If your package is lost, we recommend reaching out directly to the shipping company using the tracking information provided. We are happy to assist you in starting a claim with the carrier if needed.

Shipping Policy

Thank you for choosing our custom-made creations! Here's everything you need to know about our shipping process:

Processing Time for Custom-Made Items
Since all our products are made just for you, please allow up to 14 business days for the customization process. We take pride in crafting each item with the utmost care and attention to detail.

Shipping
Once your item is ready, it will be shipped using the method you select at checkout. Shipping times may vary depending on your location.

Order Updates
As soon as your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for the tracking details to update.

Delays
While we strive for timely delivery, unforeseen events such as holidays or carrier delays may impact shipping times. If any significant delays occur, we will notify you promptly and work to resolve the issue.

Contact Us
If you have any questions about your order or need further assistance, please reach out to us at eleganceofart@outlook.com. We're happy to help!

We appreciate your patience and understanding as we create something special just for you. 💖